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What The System Supports

The ticket system supports scaling and customizations to fit your server’s needs.
Most options and toggles listed below can be configured per panel, meaning you can have different configurations for each panel you make.
  • Up to 15 ticket panels per server.
  • Up to 10 active options per panel.
  • Up to 10 standby options saved in inactive mode per panel.
  • Up to 150 total active options at once (10 * 15).
  • Up to 25 reusable forms per server.
  • Custom messages for greetings, required roles, claims, moves, closing, reopening, inactivity, auto-closing, auto-deleting, and logs.
  • Optional DMs for greetings, closures, and reopenings.
  • Ticket transcripts.
  • Inactivity reminders.
  • Auto-close timers.
  • Auto-delete timers.
  • Close-on-leave automation.
  • Support roles.
  • Trainee roles.
  • Personal ticket claim profiles for staff, support, and trainees.
  • Server-wide ticket profile enable/disable controls.
  • Required-role gating (any-role or all-role matching).
  • Trainee toggles (claim, close, speak).
  • System blacklists.
  • Lifecycle-aware manual ticket access (allow / deny).
  • Claim, close, reopen, and delete button colors.
  • Claim, close, reopen, and delete reason popup toggles.
  • Channel name format overrides.
  • Claim categories and claim rename templates.
  • Close categories and close rename templates.
  • Toggles controlling whether a creator can close their own ticket.
  • Staff visibility toggles for claimed tickets.
  • Support for button panels and dropdown panels.

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Quick Setup

Follow these steps to create your first ticket panel. While there are many customization options available, this will get you started.
1

Create a panel

Create a panel using the tickets panels command. Click Add, then add the panel’s name, channel, and type (Buttons or Dropdown)
2

Configure the panel settings

Go back to the dropdown and select the panel you just created. You can adjust the panel’s behavior, categories, display, and messages.
3

Configure ticket options

Use tickets options. Choose the option from the dropdown. Configure that option’s settings - there are a lot!
4

Setup intake questions (Optional)

If you want intake questions, create a form with tickets forms and attach it to the option.
5

You're all set!

Use tickets resend if you want to recreate the panel message with its new configurations. You can now add more options to the ticket panel with tickets options.

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Next Steps

Commands & Permissions

Understand the ticket commands and set up role permissions.

Configure Panels

Set up your user-facing interfaces with custom styling.

Detailed Options

Configure forms, categories, automations, behavior, and more.

Variables

Use dynamic variables inside your custom embeds and messages.