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You can fully customize how the panel functions, and how it looks on the frontend. Panel management is structured into four key sections: Behavior, Categories, Display, and Messages.
Ticket Panel Options

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Panel Configuration Options

  • Delete Delay: How long a deleted ticket waits before its channel is actually removed from the server. Set it to 0s if you want deletion to happen immediately.
  • Maximum Open Tickets: How many concurrent tickets a single member may have open on this specific panel at once.
  • Auto-Pin Controls: Automatically pins the ticket control message in the created ticket.
  • Claims Enabled: Panel-wide toggle controlling whether staff can claim tickets.
  • Default Category: The primary category that dictates where tickets are spawned.
  • Overflow Category: A fallback category used seamlessly if the default category is full (due to Discord channel limits) or unavailable.
  • Channel Name Format: Dictates how ticket channels are named. Built-in options include generating by Case Number, Username, or through a Custom Template.
  • Case Padding: Pads your case numbers (for example, padding set to 3 causes case 7 to be generated as 007).
  • Dropdown Placeholder: Only shown and utilized when the panel is in “Dropdown” mode.
  • Tickets Mode: Switch visually between button or dropdown operation. Each panel keeps saved options for both modes.
  • Panel Message: The main public message members interact with to open tickets. It supports large custom embeds and internal variables.
  • Log Message: The custom log template used when logging ticket closures or deletions to your set log channel.
  • Auto-Delete Message: An optional custom template sent exclusively when a closed ticket is scheduled for automatic deletion (only used when Auto-Delete After Close is toggled on).
Panel-level claim, close, reopen, and delete button stylings are no longer configured inside the overarching panel. Button styles now live inside the specific ticket option that opens the ticket! See Ticket Options for more information.