Control who can open tickets and manage manual attendees.
For more permission control in tickets, you can use the blacklist or allow/deny manual privileges. Blacklisted members or roles cannot open tickets. If an option has Required Roles configured, those checks also run before the ticket is opened.
Support visibility is controlled per option. If an option does not define support roles, the system falls back to the global ticket staff role configuration. Allow and deny are strictly for extra ticket access on a specific ticket. They do not replace the creator, claimer, or the ticket’s built-in support/staff visibility rules.
Manual allow entries are preserved through claim and unclaim, denied while the ticket is closed, and restored if the ticket is reopened. Using deny removes that manual access entry entirely.
