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For more permission control in tickets, you can use the blacklist or allow/deny manual privileges. Blacklisted members or roles cannot open tickets. If an option has Required Roles configured, those checks also run before the ticket is opened.

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Important Notes

Support visibility is controlled per option. If an option does not define support roles, the system falls back to the global ticket staff role configuration. Allow and deny are strictly for extra ticket access on a specific ticket. They do not replace the creator, claimer, or the ticket’s built-in support/staff visibility rules.
Manual allow entries are preserved through claim and unclaim, denied while the ticket is closed, and restored if the ticket is reopened. Using deny removes that manual access entry entirely.

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Global Blacklist

These commands apply globally and are not ticket-specific.
Toggles a member on or off the ticket blacklist. Blacklisted users cannot open tickets.
,tickets blacklist (member)
Blacklist User
Toggles a role on or off the ticket blacklist. Anyone with a blacklisted role cannot open tickets.
,tickets blacklist (role)
Blacklist Role
Shows the users and roles that are blacklisted from opening tickets.
,tickets blacklist

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Manual Ticket Access

These commands only apply to the ticket they are used in.
Explicitly lets a user view and send messages in the current ticket while it is open.
,tickets allow (member)
Explicitly lets a role view and send messages in the current ticket while it is open.
,tickets allow (role)
Shows the extra users and roles that were explicitly allowed into the current ticket.
,tickets allow list
Removes a user’s explicit ticket access.
,tickets deny (member)
Removes a role’s explicit ticket access.
,tickets deny (role)