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Overview

The ticket system supports plain messages, embed blocks via {embed}, variables, and conditional logic.
When a message field is left blank, the system falls back to the built-in default code (which matches exactly what the editor shows initially).

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Base Customization

You can learn how to create your own embeds on the Embeds documentation page.
Don’t want to make your own? Check out our community-created Showcase channel.

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Basic Embed Example

{embed}
$v{title: Ticket Intake}
$v{description: A new ticket has been opened.}
$v{field: Case && #{ticket.case} inline}
$v{field: Creator && {ticket.creator.full} inline}
$v{field: Option && {ticket.option.label} inline}

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Form Submission Example

{embed}
$v{title: Ticket Intake}
$v{description: A new ticket was opened with the submitted form info.}
$v{field: User && {ticket.form.field.user} inline}
$v{field: Reason && {ticket.form.field.reason}}

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Required Roles Message

Each option has its own Required Roles message inside the messages section of the option settings. Use this to explain to a member why they are not permitted to open that option.
  • It is always sent .
  • Role mentions and @everyone are suppressed.
  • Only the pinged member can be mentioned.

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Conditional Blocks Advanced

Conditional blocks control what gets displayed based on the evaluation value (useful for dynamic flow handling). With conditionals, you can turn your embeds into a program that is able to change values based on given inputs.
Conditional blocks do not support nesting at this time.

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Supported Syntax

{if CONDITION}
code here that displays if condition is met
{elseif OTHER_CONDITION}
other code here that displays if elseif condition is met
{else}
other code here if nothing else matches
{/if}

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Condition Types

  • {ticket.var} == value
  • {ticket.var} != value
  • Truthy checks: {if {ticket.form.id}}

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Auto-Close Example

{embed}
$v{title: Ticket Closed}
$v{description: This ticket has been closed.}

{if {ticket.closed_automatically} == yes}
$v{message: This ticket was closed automatically due to inactivity.}
{else}
$v{message: This ticket was closed by staff.}
{/if}

$v{field: Reason && {ticket.reason.closed}}